They are casting blame and putting off on the third party audit company they use.as they don't actually have Audit Defense but subcontract that out.so they try to cast blame and not accept any ownership, even though I paid INTUIT and not this other company. I reached out to INTUIT and heard back from the Office of the President Sasan Goodarzi and they are not doing anything. Turbo Tax/Intuit are supposed to be the leaders in this industry but clearly and statistically when three years of audits and two different auditors mess up this bad, that is an issue and I would honestly use another company. This is 100% negligence when two different “tax professionals” mishandle an audit this bad. I have been in conversation with their people but we are now having to go to appeals which is wasting more of my time and making me do their jobs. I spoke with the supervisor and even she was appalled at the mishandling of this. This is NEGLIGENCE and incompetence once again. Thankfully the resource manager corrected that lie. I was also told 5-6 times that they do not handle any appeals at this point.even though everything Turbotax says they do. I decided to investigate only to find out that over 40 pages of receipts/paperwork I sent to Turbo Tax, was NOT sent to the state. I then get a letter back from the state that they were not accepting a LARGE amount of our deductions. I submitted all that was asked of me and then they submitted to the state. I had to inform her of the date even though it was on the letter.so my date was missed.looks great on me.and was highlighted in the future letter from the state. She spoke to me three hours AFTER I was supposed to have the court date/time with the state to let me know she had done nothing yet. The Taxaudit person contacted me and I sent the power of attorney to them.

Then I get audited again for 2020 and once again I reach out. Even the supervisor apologized for the lack of follow up, but I was still out because of their negligence. We obviously missed the deadline and I was out thousands of dollars. To make a long story short, she did not respond, NOTHING for 4 months and that response was from the Resource manager trying to close out the case.

Turbo tax return app